Gloria Smith
Fort Lauderdale
Summary
Dedicated Clerk experienced in fast-paced environments with a focus on accuracy and efficiency. Achieved positive customer experiences and loyalty through effective problem-solving and interpersonal communication. Committed to contributing to team success while maintaining high productivity levels and ensuring timely delivery of services.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Dispatcher/Customer Service
Riteway Transport
Coral Springs
11.2025 - 05.2026
- Coordinated driver assignments based on caller needs and availability to ensure timely assistance.
- Coordinated driver schedules to optimize route efficiency and minimize delays.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored real-time traffic conditions to adjust routes for timely deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Communicated with drivers to provide updates and resolve issues promptly.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Resolved customer complaints related to service issues or delays.
- Collaborated with customer service to address inquiries and enhance client satisfaction.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Developed and implemented customer service policies and procedures.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Produced detailed delivery reports to enhance record-keeping and streamline documentation processes.
- Implemented safety protocols to ensure compliance during transportation processes.
- Monitored vehicle locations to coordinate timely arrivals.
Dispatcher
AECOM
Fort Lauderdale
04.2022 - 05.2025
- Received emergency and non-emergency calls, monitored highways, and dispatched Road Rangers to assist motorists.
Cashier/Customer Service
Speedway LLC
Fort Lauderdale
01.2018 - 04.2022
- Operated cash register and processed customer transactions efficiently.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Counted cash drawers at shift start to verify accuracy and ensure adequate change for transactions.
- Cleaned parking lot and restrooms to maintain hygiene standards.
- Operated cash register and processed transactions promptly to ensure smooth customer flow.
- Clean Parking Lot, Rest Rooms, Restock Cooler
Education
High school or equivalent -
Dillard High School
Fort Lauderdale, FL 08.2004 - 06.2008
Skills
- Customer Service
- Scheduling Coordination
- Decision Making
- Conflict resolution
- Adapts under pressure
- Conflict resolution
- Adaptability
- Communication
- Verbal communication
- Leadership
- Management
- Conflict resolution
Accomplishments
- Promoted to Job Title after only timeframe for exceptional performance.
- Trained and mentored number employees.
- Supervised team of Number staff members.
Timeline
Dispatcher/Customer Service
Riteway Transport
11.2025 - 05.2026
Dispatcher
AECOM
04.2022 - 05.2025
Cashier/Customer Service
Speedway LLC
01.2018 - 04.2022
High school or equivalent -
Dillard High School
08.2004 - 06.2008