Gloria Swindler
Greenville,SC
Summary
Dynamic District Relief Manager at Waffle House with a proven track record in enhancing customer satisfaction through strategic initiatives. Skilled in team leadership and conflict resolution, I successfully trained new hires and implemented solutions that boosted customer satisfaction scores by 20%. Proficient in Microsoft Excel, I excel in data-driven decision-making. Motivated Relief Manager known for coaching staff members and offering positive reinforcement. Pursuing a leadership role.
Overview
9
9
years of professional experience
Work History
District Relief Manager
Waffle House
08.2016 - Current
- Resolved escalated customer complaints/issues ensuring customer satisfaction and retention
- Implemented customer service initiatives resulting in an increase in customer satisfaction scores
- Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
- Managed a team of employees, providing guidance, training, and support to ensure high levels of productivity and customer satisfaction
- Collaborated with the store manager to develop and implement strategic plans to drive sales and achieve revenue targets
Education
Online course - Business Administration
Greenville Technical College
Greenville, SC02.2025
Skills
- Upselling and customer service
- Negotiation
- Problem solving and troubleshooting
- Team management and leadership
- Microsoft Excel and Word
- Profit and loss analysis
- Time management and prioritization
- Adaptability and flexibility
- Critical thinking and decision-making
- Communication skills and active listening
- Payment processing and compliance
- Crisis management and conflict resolution
- Quality service and customer relationship management
- Attention to detail and reliability
- Multitasking and organizational skills
- Employee training and development
- Strategic planning and goal setting
Timeline
District Relief Manager
Waffle House
08.2016 - Current
Online course - Business Administration
Greenville Technical College
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