Microsoft Office
GLORIA SYLVESTER
Administrative Assistant
Manheim,Pennsylvania
Summary
Self-motivated and committed individual with a strong work ethic and extensive experience in administration and bookkeeping roles. A people-person with excellent communication and problem-solving skills as well as an acumen for numbers.
Overview
25
25
years of professional experience
Work History
Office Administrator
Highpoint Community Church
Ephrata, PA
05.2008 - Current
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Booked flights, car rentals and hotel accommodations for business travel for Lead Pastor.
- Interacted with customers by phone, email or in-person to provide information.
- Liaised with assorted base of vendors addressing requests and inquiries via phone or email.
- Delivered clerical support by handling range of routine and special requirements.
- Supported Lead Pastor with proactive correspondence management, document coordination and customer relations.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Worked in conjunction with bookkeeper to adhere to budget constraints on organization with 500K annual income.
On-Call Branch Office Administrator
Edward Jones
Ephrata, PA
01.2018 - 12.2020
- Performed individual and team tasks in timely manner and assisted in streamlining processes.
- Assisted 50+ clients per week by performing deposits, transfers, disbursements and providing reports
- Maintained friendly and professional customer interactions.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Bookkeeper
Highpoint Community Church
Ephrata, Pennsylvania
09.1999 - 05.2008
- Overseeing of A/R, A/P and Payroll for nonprofit business with 500K annual income.
- Established QuickBooks accounting system to reflect accurate financial records.
- Supported operations by communicating with customers, filing documents and managing data.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
Education
Bachelor of Science And/with Education Degree - Music Education
Evangel University
Springfield, MO.Skills
Inbound phone call handling
Financial services support
Ethics-focused
Bookkeeping
Administrative support
Quickbooks, Microsoft Office expertise
Software
Quickbooks
Timeline
On-Call Branch Office Administrator
Edward Jones
01.2018 - 12.2020
Office Administrator
Highpoint Community Church
05.2008 - Current
Bookkeeper
Highpoint Community Church
09.1999 - 05.2008
Bachelor of Science And/with Education Degree - Music Education
Evangel University