Gloria Alford
Louisville,KY
Summary
Dynamic Parts Manager with a proven track record at Precision Diesel Repair, excelling in inventory management and customer service. Enhanced operational efficiency through a revamped inventory system and effective warranty claims management. Strong leadership skills fostered a motivated team, driving productivity and ensuring high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Parts Manager
Precision Diesel Repair
03.2023 - 03.2025
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
Manager
Rural King
09.2020 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Southern High School
Louisville, KY05-1991
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Inventory auditing
- Returns processing
Timeline
Parts Manager
Precision Diesel Repair
03.2023 - 03.2025
Manager
Rural King
09.2020 - 03.2023
High School Diploma -
Southern High School
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