Glory Mwingira
Tulsa,OK
Summary
Customer Service Representative with strong analytical skills and a collaborative approach. Experienced in resolving complex issues and fostering customer relationships to enhance service delivery. Delivers personalized support and effectively addresses customer concerns, driving improvements in overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
School Club
Bagamoyo, Dar es salaam
05.2022 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved student concerns through patience and effective problem-solving, improving satisfaction.
- Collaborated with team members to streamline customer service workflows.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong relationships with customers by offering personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted students and parents with inquiries and registration processes.
Education
Bachelor of Science - International Business
Oral Roberts University
Tulsa, OK05-2029
Skills
- Client relations
- Communication proficiency
- Dispute resolution
- Collaborative teamwork
- Time management
- Analytical thinking
- Cultural sensitivity
- Fluent in English and Swahili
- Listening skills
- Project coordination
Languages
Swahili
Full Professional
English
Full Professional
Accomplishments
Top student in Economics-High School 2024
Timeline
Customer Service Representative
School Club
05.2022 - 11.2024
Bachelor of Science - International Business
Oral Roberts University