Uttam Lama
Sunnyvale,CA
Summary
Proven customer service expert with a solid background at Shell Gas Station, adept in cash management and fostering positive customer relations. Demonstrated ability to improve payment processing accuracy by 30%, leveraging strong communication skills and a commitment to excellence. Specializes in POS operations and maintaining high customer satisfaction, showcasing exceptional work ethic and empathy.
Overview
2
2
years of professional experience
Work History
Cashier
Shell Gas Station
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - Management
Sahid Ramnath Smirti H.S
Kathmandu,Nepal07.2012
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash register operation
- Customer relations
- Written and verbal communication
- Cash management
- Payment processing
- Product restocking
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- Payment collection
- ID verification
- Inventory management
- Order packaging
- Sales expertise
- Daily reporting
- Staff mentoring
- Payment posting
Timeline
Cashier
Shell Gas Station
09.2023 - Current
High School Diploma - Management
Sahid Ramnath Smirti H.S
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