Godfrey Lucas
TeamHealth
Thomasville,NC
34
years of professional experience
Experienced customer account and finance professional with a background in account reconciliation, client retention, and financial compliance. Known for strong negotiation, CRM expertise, and resolving complex account issues.
Work History
Customer Account Representative
22 Years 9 Months- Resolved patient account inquiries regarding balances, billing statements, and payment options.
- Coordinated payment arrangements while maintaining compliance with revenue cycle procedures.
- Communicated with patients, insurers, and internal teams to expedite account resolution.
Operations Supervisor
3 Years- Supervised daily operations, ensuring service levels, scheduling, and workflow alignment across teams.
- Monitored performance reports to identify gaps and improve efficiency, accuracy, and accountability.
- Trained staff on procedures, escalations, and quality standards to strengthen operational consistency.
- Reviewed compliance requirements and operational policies to ensure consistent execution and risk control.
Controller
2 Years- Directed month-end close, ensuring accurate financial reporting and timely ledger reconciliation.
- Overhauled internal controls to strengthen compliance and reduce accounting errors.
- Managed budgeting, forecasting, and cash flow analysis to support executive decision-making.
- Supervised accounts payable, accounts receivable, and general ledger functions for consistency.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Controller
2 Years- Prepared financial statements, variance analyses, and management reports for leadership review.
- Coordinated audits, tax filings, and regulatory documentation with external partners.
- Streamlined accounting processes to improve efficiency across finance operations.
- Mentored accounting staff, reinforcing accuracy, accountability, and best practices.
Reconciliation Analyst
3 Years- Reconciled account variances across ledgers, resolving discrepancies and ensuring accurate financial records.
- Analyzed transaction data to identify posting errors, duplicate entries, and outstanding exceptions.
- Validated balance sheets and supporting documentation against source systems for consistency.
- Investigated reconciliation breaks, traced root causes, and coordinated timely corrections.
Education
Bachelor of Arts - Healthcare/Business Administration
Skills
Strong negotiation
Data entry proficiency
Client retention strategies
CRM software expertise
Account reconciliation
Timeline
Customer Account Representative
TeamHealth
01.2004 - CurrentRead More
Operations Supervisor
OneLink Communications
01.2002 - 01.2005Read More
Controller
P.S.A.
01.1998 - 01.2000Read More
Controller
Penn, Schoen, and Berland
01.1996 - 01.1998Read More
Reconciliation Analyst
HIP
01.1993 - 01.1996Read More
University of Phoenix
Bachelor of Arts from Healthcare/Business Administration
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