Goktug Kivrak
1220 W Farwell Ave Chicago,IL
Summary
Customer-oriented Room Service Attendant with extensive background working in resorts and hotels. Addresses individual customer needs and ensure guests feel acknowledged. Extensive food and beverage knowledge with flexible schedule availability. Honest, trustworthy, and always punctual.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
Fogo de Chao
Chicago, IL
02.2024 - 06.2024
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Food and Beverage Server
Universal Studio Orlando
Orlando, FL
06.2023 - 01.2024
- Served meals in a timely manner according to established guidelines.
- Assisted other servers as needed during peak periods or when short-staffed.
- Checked back with guests to ensure satisfaction with their meals.
Room Service Server
Four Seasons Hotel
Istanbul, Turkey
09.2021 - 05.2023
- Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
- Maintained high standards of quality assurance by conducting detailed checks on each order before it reached the guest rooms.
- Assisted in the preparation of food items for delivery to guest rooms, ensuring accuracy with orders.
Education
BBA - Business Administration And Management
Istanbul University
Istanbul 06-2026
High School Diploma -
Galatasaray
Istanbul06-2021
Skills
- Complaint Handling
- Food safety knowledge
- Hygiene standards
- Food presentation
- Guest Relations
- Order Verification
Languages
English
Full Professional
Spanish
Limited
Turkish
Native/ Bilingual
Timeline
Food and Beverage Server
Fogo de Chao
02.2024 - 06.2024
Food and Beverage Server
Universal Studio Orlando
06.2023 - 01.2024
Room Service Server
Four Seasons Hotel
09.2021 - 05.2023
BBA - Business Administration And Management
Istanbul University
High School Diploma -
Galatasaray
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