Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Hi, I’m
Goldie Bhola
Canton,MI
Summary
Overview
14
years of professional experience
1
Certification
Work History
Sam's Club
Sales and Training Manager
10.2020 - Current
Job overview
- Consistently exceed membership sale targets by implementing effective sales strategies like cold calling, membership drives, and appointments through outreach, making the store #1 in the region and market for memberships sold
- Play a pivotal role in hiring, training and mentoring 60 club employees, teaching them how to improve sales performance, satisfy customers, work new technology and roll out new programs, resulting in exceeding club expectations by 30%
- Optimize partnerships and identify opportunities with local companies and organizations to achieve maximum ROI per SIF event, leading to 50 new SIF per quarter with 5-10 new acquisitions per event with 1-2 drives per week
Sam's Club
Front End Team Lead
10.2020 - 11.2022
Job overview
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Regency at Canton - Ciena Healthcare
Activity Coordinator
05.2019 - 03.2020
Job overview
- Charting assessments of residents of the nursing home, as well as developed and enhanced activity strategies to help residents at different activity levels stay engaged, resulting in all residents staying engaged and happy
- Maintained monthly calendar where all activities, events, were geared towards keeping residents physically and mentally fit, resulting in interpersonal relationships and an increase in the resident's confidence and clarity
Kroger
E-Commerce Lead
07.2017 - 11.2019
Job overview
- Achieved and maintained high customer satisfaction ratings by consistently exceeding customer expectations by being #1 in accuracy and speed for picking and staging orders
- Implemented process improvements that resulted in increased efficiency and productivity, reducing order processing time by 28% and improving overall department performance
- Trained and developed a team of 25 Selectors and Customer Attendants, resulting in improved accuracy, productivity, and adherence to local, state, and federal laws, food safety procedures, and company guidelines
Costco
Sales Advisor
12.2010 - 03.2017
Job overview
- Trained and developed new sales team associates in products, selling techniques and company procedures, resulting in long-term employees and a 35% increase in sales for the store
- Demonstrated ability to fulfill customer needs by providing exceptional customer service and retaining knowledge of product changes and store layout, leading to being #1 in store sales
- Oversee product preparation and presentation, including food safety and sanitation, while communicating between multiple managers, vendors, and demonstrators, causing a 20% increase in customer satisfaction
Education
Penn Foster Career School
Vocational from Pharmacy
12.2024
University Overview
University of Denver
Diploma of College Studies from Management, Front Line Management
03.2023
University Overview
Punjab University
Masters from Sociology
03.1994
University Overview
Skills
- Sales
- Marketing
- Training
- Organization
- Cash-Handling
- Customer Service
- E-Commerce
Accomplishments
Accomplishments
- Trained more than 100 full-time associates and 150 flex-time associates.
Hobbies and Interests
Hobbies and Interests
- Traveling
- Meeting New People
- Technology
- Cooking
- Reading
Certification
- CPR/AED CertificatioN
- Frontline management certification
Michigan Driver's License
assistant manager of the quarter
assistant manager of the quarter
Assistant manager of the quarter award of all Sam's clubs in Michigan
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Front End Team Lead
Sam's Club
10.2020 - 11.2022
Sales and Training Manager
Sam's Club
10.2020 - Current
Activity Coordinator
Regency at Canton - Ciena Healthcare
05.2019 - 03.2020
E-Commerce Lead
Kroger
07.2017 - 11.2019
Sales Advisor
Costco
12.2010 - 03.2017
University of Denver
Diploma of College Studies from Management, Front Line Management
Punjab University
Masters from Sociology
Penn Foster Career School
Vocational from Pharmacy
Similar Profiles
Amanda MorganAmanda Morgan
Assistant Director at Sam's Club Kids Club/Bright HorizonsAssistant Director at Sam's Club Kids Club/Bright Horizons
Bailey BoothBailey Booth
Fresh Food Associate at Sam's ClubFresh Food Associate at Sam's Club
TERESA LAWRENCETERESA LAWRENCE
Front End Associate at Sam's ClubFront End Associate at Sam's Club
Andrea Perez TorresAndrea Perez Torres
Curbside Shopper at Sam's ClubCurbside Shopper at Sam's Club
Paula MaddenPaula Madden
LEO at University of Michigan School of Social WorkLEO at University of Michigan School of Social Work