Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gonza Bullock

Jacksonville,FL

Summary

I have over 5 years of experience excelling in fast-paced environments and skilled in mastering POS systems and fostering customer loyalty through outstanding service. I demonstrate leadership and communication prowess by mentoring new employees and managing operations efficiently. I am committed to enhancing productivity and customer satisfaction by leveraging organizational and conflict management skills in dynamic settings.

Overview

5
5
years of professional experience

Work History

Host

Mellow Mushroom
09.2024 - Current
  • Warmly greet and seat guests, ensuring a positive first impression
  • Coordinate with kitchen and wait staff to optimize seating arrangements
  • Elevate dining experiences by anticipating guest needs, accommodating special requests, and swiftly resolving concerns to ensure customer loyalty

Lead

Aloha Waffle bar
04.2024 - Current
  • Cultivate a positive work environment at Aloha Waffle bar, promoting teamwork and open communication
  • Mentor staff to achieve personal and professional growth
  • Maintains a clean work environment

Team Member

Chick-fil-A
01.2023 - 04.2024
  • I am able to communicate clearly and positively with coworkers and management
  • I handle currency and credit transactions quickly and accurately
  • As an order taker/cashier, I built loyal clientele through friendly interactions and consistent appreciation for their time/consumption
  • I resolve complaints promptly and professionally
  • I like to identify and complete additional tasks during downtime, optimizing productivity and contributing to overall store efficiency
  • Resolve customer concerns promptly and professionally, turning challenging situations into opportunities for enhanced customer loyalty

Team Member/Leader

Chick-fil-A
06.2020 - 11.2022
  • Mentored and trained new hires in FOH and BOH roles, fostering a welcoming team atmosphere and ensuring smooth onboarding processes

Education

High school diploma - undefined

Maggie L Walker Governors School for Government and International Studies
Richmond, VA
06.2022

Skills

  • Communication
  • Customer service
  • Team collaboration
  • Adaptable to change

Timeline

Host

Mellow Mushroom
09.2024 - Current

Lead

Aloha Waffle bar
04.2024 - Current

Team Member

Chick-fil-A
01.2023 - 04.2024

Team Member/Leader

Chick-fil-A
06.2020 - 11.2022

High school diploma - undefined

Maggie L Walker Governors School for Government and International Studies
Gonza Bullock