Coya Matheny-Gonzales
Rivers Casino Portsmouth
Suffolk,VA
13
years of professional experience
Dynamic Table Games Dealer with expertise in customer service, money handling, and game integrity. Committed to creating a positive gaming atmosphere while adapting to diverse player needs.
Work History
Table Games Dealer
10 Months- Managed player interactions, providing quality customer service and maintaining a positive gaming environment.
- Calculated payouts accurately while engaging with players to enhance their overall experience.
- Monitored game integrity, identifying and addressing any irregularities in gameplay or customer behavior.
- Dealt various table games, ensuring adherence to gaming regulations and casino procedures.
Grocery Clerk and Cashier
3 Months- Operated cash registers, processed transactions accurately, and handled customer payments.
- Assisted customers in locating products and answered inquiries to enhance shopping experience.
- Stocked shelves efficiently, ensuring product availability and proper organization.
- Maintained cleanliness and safety standards throughout store environment to promote health and safety
Warehouse Worker
4 Months- Collaborated with team members to streamline order fulfillment processes.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
Warehouse Worker
3 Months- Packaged products for shipment, ensuring quality control prior to dispatch to customers.
- Utilized warehouse management systems for tracking shipments and managing stock updates effectively.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Sorted and organized inventory to ensure accurate stock levels and streamlined retrieval processes.
Event Staff Member
1 Year- Coordinated logistics for event operations, maintaining organized workflow during events.
- Assisted in guest registration and check-in processes, enhancing attendee experience.
- Provided on-site support for event staff, fostering teamwork and collaboration.
- Set up and dismantled event equipment, ensuring compliance with safety regulations.
Job Coach Trainer
2 Years 11 Months- Facilitated workshops on resume writing, interview techniques, and job search strategies to empower job seekers.
- Collaborated with employers to identify workforce needs and align training objectives with industry standards.
- Developed tailored training programs to enhance job readiness and skill acquisition for diverse individuals.
- Mentored staff in effective coaching methodologies, fostering a supportive learning environment for trainees.
Bartender
4 Years 3 Months- Trained and mentored new bartenders on beverage preparation and customer service standards.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Managed bar inventory, minimizing waste through effective stock control practices.
Education
GED
Table Games Dealer - Casino Table Games
Skills
Excellent customer service
Money handling
Professionalism
Game rules knowledge
Game rules enforcement
Adaptability
Conflict resolution
Timeline
Table Games Dealer
Rivers Casino Portsmouth
08.2025 - 06.2026Read More
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11.2024 - 02.2025Read More
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06.2024 - 10.2024Read More
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11.2023 - 02.2024Read More
Event Staff Member
ATN Event Staffing
04.2022 - 04.2023Read More
Job Coach Trainer
Southern Oregon Goodwill Industries
12.2015 - 11.2018Read More
Bartender
Blackdog Billiards
01.2013 - 04.2017Read More
Klamath Union High School
GED
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Klamath Community College
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Table Games Dealer School
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