Gorana Dragišić
Naples,FL
Summary
Dynamic professional with extensive experience in customer service and food preparation. Recognized for enhancing guest satisfaction through efficient service in fast-paced environments. Strong multitasking and teamwork skills contribute to maintaining a positive atmosphere while ensuring operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
Spirit of Ethan Allen
Burlington, Vermont
06.2026 - Current
- Provided exceptional customer service to enhance dining experiences on the cruise.
- Served food and beverages efficiently during dining events and special occasions.
- Maintained cleanliness of dining areas and ensured proper table settings for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals to guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Banquet Server
Naples Bay Club
09.2024 - Current
- Coordinated event setup and breakdown to ensure seamless service delivery.
- Delivered exceptional customer service, enhancing guest satisfaction during events.
- Assisted in menu item preparation, maintaining quality standards for food presentation.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Barista and Server
Cafe on the bay
09.2024 - Current
- Deliver exceptional customer service in a fast-paced café environment, ensuring a welcoming atmosphere for all guests.
- Prepare high-quality coffee and espresso beverages as a barista, maintaining consistency and speed during busy hours.
- Manage front-of-house operations, including handling cash register duties, taking orders, and efficiently running food to tables.
- Support kitchen operations by assisting with food prep and maintaining cleanliness and organization in compliance with health standards.
- Take initiative in bussing tables and keeping the café clean and inviting, demonstrating strong multitasking and teamwork skills.
- Known for adaptability, reliability, and maintaining a positive attitude under pressure.
Food Runner
Hotel Rosamar
02.2024 - 07.2024
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
Waitress
Cafe Adventurer
05.2023 - 02.2024
- Assisted in seating guests at tables or booths.
- I took orders for drinks and delivered them to guests.
- Making and serving cold and warm drinks.
- Maintaining the cleanliness of the premises.
Waitress
Zeppelin
02.2019 - 05.2023
- Efficiently handled multiple tasks, such as taking orders, delivering food, and processing payments simultaneously.
- Collaborated with kitchen staff, other waitstaff, and management to ensure smooth service, and assist colleagues during busy periods.
- I stayed calm under pressure, especially during busy hours.
- Displayed proper etiquette and professionalism in interactions with customers.
- Maintained a positive and professional attitude, even during challenging situations.
Education
High School Diploma -
Middle Technical School
Banja Luka04-2019
Skills
- Customer service
- Beverage service
- Order processing
- Cash handling
- Food safety
- Team collaboration
Timeline
Server
Spirit of Ethan Allen
06.2026 - Current
Banquet Server
Naples Bay Club
09.2024 - Current
Barista and Server
Cafe on the bay
09.2024 - Current
Food Runner
Hotel Rosamar
02.2024 - 07.2024
Waitress
Cafe Adventurer
05.2023 - 02.2024
Waitress
Zeppelin
02.2019 - 05.2023
High School Diploma -
Middle Technical School