Trey Hafford
Central Somers
Summary
I am a dedicated professional & with a results-driven mindset. I believe being a man of your word is the most important characteristic one can hold & a key attributing factor to making a career in any industry. I leverage a strong background in sales and customer relations, I utilize advanced communication and interpersonal skills to deliver exceptional service and drive organizational growth.
Overview
12
12
years of professional experience
Work History
Outside Sales Representative
Sunbelt Rentals
South Windsor, CT
11.2023 - Current
- Cultivated relationships with key clients to enhance customer satisfaction and retention.
- Developed tailored sales presentations that addressed client needs.
- Negotiated contracts with clients, ensuring mutually beneficial terms while maximizing profitability.
- Exceeded monthly sales targets and quotas consistently.
- Successfully executed a strategic leadership mandate for the Winter 2024–2025 season, securing the Northeast’s largest upfront seasonal contract totaling $190,000.
Equipment Rental Specialist
Sunbelt Rentals
South Windsor, CT
09.2022 - 11.2023
- Managed rental inventory, ensuring accurate tracking and availability of equipment for customer needs.
- Coordinated logistics for deliveries and pickups, optimizing routes and schedules for efficiency.
- Developed and maintained relationships with clients, providing exceptional service and addressing inquiries promptly.
- Trained new staff on rental procedures, safety protocols, and customer service best practices.
- Achieved a 94% score on our branch Audit the first year working in this role.
Strategic Customer Coordinator
Sunbelt Rentals
Tampa, FL
09.2021 - 09.2022
- Similar to my role at smith & Wesson, our team of 10 managed(3) primary inboxes. We provide a central location to assist sunbelt's top customers with any questions, concerns, or equipment needs. Our duties consist of writing quotes, reserving & sourcing equipment, providing answers to various product knowledge questions, & putting together various types reports for our customers.
Order Management Specialist
Smith and Wesson
Springfield, MA
12.2019 - 09.2021
- While working in this role, you have to be a team player. Our team right now consists of 8 members and we each manage our own accounts. However, we need to be familiar with each others accounts to cover each others absences. Our main task at hand is processing orders for Smith & Wesson's clients: Distributors, Buying groups, Law enforcement, and Strategic retail accounts with 100% accuracy. All through this past year our department did not meet our goal, we strived to do so with over 99.9% order accuracy. This was truly an accomplishment as the previous teams have came no where near this figure. Our department is also responsible for supporting our sales team, VIP clients, & allocation of all product manufactured.
- Three of my most notable accomplishments are as followed:
- I played a big part in developing a more user friendly / streamlined Employee firearm purchase program. My first task when brought onto the team was to clear the existing backlog, and identify any possible improvements to the process. The Employee Orders program is now functioning smoothly & our Employees are receiving their firearms in a timely manor.
- I earned the role to report out daily figures to our company's directors, VP, CFO, CEO. This nightly report consists of the net value of orders we received, orders cancelled, product allocated & released to our shipping team for processing. We also track the customers who are currently on hold for various reasons. I would compile this data nightly, using various reports I would run on SAP.
- Shortly after the backlog from our previous team was cleared, Smith & Wesson celebrated their record breaking month of sales, $100 million. Order management played a great role in this success, but the credit goes to each hard working employee, myself included.
- My role at Smith and Wesson taught me a lot, and I work with some fantastic people. I do however look forward to my next endeavor.
Bank Teller
KeyBank
Stafford Springs, CT
06.2018 - 12.2019
- Working as a bank teller at key bank keeps you on your toes, your goals are attainable but not easy. I have developed a sense of finding what's best for the client rather than what's best for the bank. This is what makes working in a sales related position that much easier. A big part of working as a teller included reading detailed instructions from an online database to perform various transactions.
Data Analyst
MAVERICK
Hartford, CT
02.2017 - 06.2018
- Recently finished a contract with Baystate health labs. My job consisted of uploading hard copies of patient info to baystate health's online servers.
Server/Bartender
Italian Villa Restaurant
Somers, CT
05.2016 - 06.2018
- Working in a high speed environment, making sure the customer is happy is the main goal for my position here. Its important to make the customer want to come back.
Service Clerk/Cashier
Big Y
Ellington, CT
04.2014 - 05.2014
- Worked as a front end employee, greeting every customer who shopped at the store and made sure they were pleased before they left. This job really strengthens my customer service skills.
Cook/Prep
Rinaldi's Italian Cuisine
Enfield, CT
11.2013 - 04.2014
- Worked in a high speed environment, mainly making pizzas and other dishes for the restaurant.
Education
Associate of Arts - Liberal Arts
Asnuntuck Community College
Enfield, CT05-2017
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Obsessed
- Disciplined
- Salesforce proficiency
- Wynne & SAP proficiency
Timeline
Outside Sales Representative
Sunbelt Rentals
11.2023 - Current
Equipment Rental Specialist
Sunbelt Rentals
09.2022 - 11.2023
Strategic Customer Coordinator
Sunbelt Rentals
09.2021 - 09.2022
Order Management Specialist
Smith and Wesson
12.2019 - 09.2021
Bank Teller
KeyBank
06.2018 - 12.2019
Data Analyst
MAVERICK
02.2017 - 06.2018
Server/Bartender
Italian Villa Restaurant
05.2016 - 06.2018
Service Clerk/Cashier
Big Y
04.2014 - 05.2014
Cook/Prep
Rinaldi's Italian Cuisine
11.2013 - 04.2014
Associate of Arts - Liberal Arts
Asnuntuck Community College