Gorsja Bethune
Fayetteville,NC
Summary
Experienced Customer Service Representative with expertise in health insurance and payment processing. Specializes in efficiently resolving inquiries and ensuring regulatory compliance. Knowledgeable in educating clients on insurance options and maintaining food safety standards, enhancing overall customer experiences. Committed to delivering exceptional service in fast-paced environments, contributing to team success.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Everisepc
Fayetteville, North Carolina
11.2025 - 01.2026
- Addressed customer inquiries regarding healthcare services and plans, ensuring clarity and understanding.
- Guided clients through health insurance options and benefits, enhancing their decision-making.
- Maintained up-to-date knowledge of company policies and industry regulations.
- Updated patient files to ensure compliance with company policies and industry regulations.
Food Service Worker
Sedexo
Fayetteville, North Carolina
04.2025 - 11.2025
- Prepared and served meals in compliance with health and safety standards.
- Operated kitchen equipment safely while following operational guidelines.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Directed food delivery and presentation to maintain catering operations.
- Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
- Collaborated with chefs, servers, and hostesses to achieve patient food delivery.
Customer Service Representative
Teleperformance USA
Fayetteville, North Carolina
06.2024 - 02.2025
- Resolved refund inquiries and issues promptly, enhancing customer satisfaction.
- Submitted payments, processed refunds, and updated details in customer accounts.
- Verify customer information to ensure accuracy of refund payment.
- Provided accurate product and service information in response to customer inquiries, facilitating informed decision-making.
- Diffused tense situations calmly and professionally, ensuring positive customer interactions.
Cashier
Weiner Works
Fayetteville, North Carolina
08.2023 - 03.2024
- Ensured cleanliness and organization of cashier area during peak hours to enhance customer experience.
- Recorded purchases and organized checkout area to facilitate efficient transactions.
Cashier
Zaxbys
Garner, North Carolina
04.2022 - 06.2023
- Processed customer transactions accurately and efficiently at a fast-paced restaurant.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Provided friendly and attentive service to enhance customer experience consistently.
Education
GED -
Fayetteville Technical Community College
Fayetteville, North Carolina, NC06-2025
Skills
- Merchandise restocking
- Medical billing
- Patient identity verification
- Payment processing
- Fraud prevention awareness
- Call center experience
- Customer service
- Basic math
- Problem solving
- Cash handling expertise
- ID verification
- Refund handling
- Sales transactions
- Refunds and exchanges
- Order taking
- Cleaning and sanitizing
- Food safety compliance
- Hospitality and accommodation
- Cash register systems
- Credit and cash transactions
- Ordering and stocking
- Merchandise restocking
- Merchandise restocking
Languages
English
Full Professional
Timeline
Healthcare Customer Service Representative
Everisepc
11.2025 - 01.2026
Food Service Worker
Sedexo
04.2025 - 11.2025
Customer Service Representative
Teleperformance USA
06.2024 - 02.2025
Cashier
Weiner Works
08.2023 - 03.2024
Cashier
Zaxbys
04.2022 - 06.2023
GED -
Fayetteville Technical Community College