Gouth Yang
Anaheim,CA
Summary
Dedicated professional with a proven track record in conflict resolution and client engagement. Successfully maintained high levels of customer satisfaction while training new staff and managing cash transactions in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
California Dealer
The Commerce Club
Commerce
01.2015 - 02.2025
- Dealt cards to players in accordance with established game procedures.
- Monitored player activity to ensure compliance with gaming regulations.
- Managed game flow and maintained a positive atmosphere for guests.
- Assisted customers with inquiries and addressed any concerns promptly.
- Handled cash transactions and verified payouts accurately during gameplay.
- Trained new dealers on casino procedures and customer service standards.
- Observed and reported any suspicious activities to security personnel.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Kept game tables clean and organized, ensuring a pleasant gaming environment.
- Developed strong interpersonal skills to interact positively with diverse clientele.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
California Dealer
Normandie Casino
Gardena
03.2011 - 01.2015
- Dealt cards to players in accordance with established game procedures.
- Managed game flow and maintained a positive atmosphere for guests.
- Assisted customers with inquiries and addressed any concerns promptly.
- Handled cash transactions and verified payouts accurately during gameplay.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
Education
High School Diploma -
Buchanan High School
Clovis, CA06-2003
Skills
- Customer interaction
- Cash handling
- Training new staff
- Customer relationship management
- Conflict resolution
- Team collaboration
- Client engagement
- Money transaction accuracy
- Active listening
- Proactive problem solving
- Time management
- Money handling
- Retail sales customer service
Timeline
California Dealer
The Commerce Club
01.2015 - 02.2025
California Dealer
Normandie Casino
03.2011 - 01.2015
High School Diploma -
Buchanan High School