Grabielle Fernandez
5050 Tanglewood Lane #606 ,TX
Summary
Assistant General Manager at KFC Taco Bell with a proven track record in operations management and staff development. Expert in inventory control and fostering teamwork, I successfully enhanced service delivery and customer satisfaction through effective training programs and strong leadership. Committed to building a motivated workforce dedicated to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
KFC Taco Bell
Odessa, TX
10.2025 - Current
- Assisted in daily operational management, ensuring smooth workflow and team coordination.
- Supported inventory management processes, contributing to accurate stock levels and timely replenishment.
- Designed and executed training programs aimed at improving service delivery and enhancing operational efficiency.
- Monitored customer feedback, addressing concerns to improve overall guest satisfaction.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running
Shift Manager
Raising Cane's Restaurants
Odessa, TX
06.2023 - 06.2025
- Conducted performance evaluations, providing constructive feedback to enhance employee development.
- Led team meetings to communicate goals and promote collaboration among staff members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Permiam High School
Odessa, TX05.2024
Skills
Staff management
Inventory control
Operations management
Staff development
Food safety and sanitation
Employee scheduling
Business operations
Training and development skill
Team leadership strength
Teamwork and collaboration
Customer service
Staff hiring
Employee motivation
Hiring and onboarding
Team leadership
Certification
Serv Safe
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant General Manager
KFC Taco Bell
10.2025 - Current
Shift Manager
Raising Cane's Restaurants
06.2023 - 06.2025
High School Diploma -
Permiam High School