Summary
Overview
Work History
Education
Skills
Timeline
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Grace Berry

East Peoria,IL

Summary

Reliable and compassionate professional with over five years of customer service experience, including pharmacy operations, management roles, and the beauty industry. Skilled in managing fast-paced environments, handling sensitive information, and delivering efficient front-end operations. Adept at multitasking, problem-solving, and providing clear, empathetic communication.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Massage Envy
04.2026 - Current
  • Coordinated appointment scheduling for clients, optimizing therapist availability and enhancing service efficiency.
  • Managed customer inquiries and provided information regarding services, ensuring a positive client experience.
  • Maintained front desk operations, including handling cash transactions and processing payments accurately.
  • Assisted in training new reception staff on procedures and customer service best practices, fostering team development.

Cosmetologist

Self-employed
07.2024 - Current
  • Provide customized hair services including coloring, cutting, styling, and full body waxing to a diverse clientele
  • Manage business operations including appointment scheduling, marketing, and inventory management
  • Maintain a clean, welcoming studio environment
  • Stay up to date on industry trends and techniques
  • Build strong client relationships through personalized service and follow-up

Shift Lead & Pharmacy Technician

Walgreens
07.2024 - 04.2026
  • Accurately fill and label prescriptions per regulations
  • Provide exceptional customer service
  • Lead a team of employees for all store operations
  • Opened and closed the store properly
  • Follow all HIPPA guidelines safely and efficiently

Prestige Beauty Advisor/ Dermalogica Consultant

Ulta Beauty
01.2023 - 07.2024
  • Provided skincare consultations
  • Educated customers
  • Maintained clean, organized section
  • Built strong customer relationships

Education

Cosmetology License -

Summit Salon Academy
Peoria, IL
01.2024

High School Diploma -

Farmington Central High School
Farmington, IL
05.2023

Skills

  • Customer Service
  • Cash handling & POS system
  • Communication
  • Teamwork
  • Leadership
  • Inventory Management
  • Fast Learner
  • Willingness to Learn
  • Time Management
  • ID Verification & Compliance
  • Reliable & Dependable

Timeline

Front Desk Receptionist

Massage Envy
04.2026 - Current

Shift Lead & Pharmacy Technician

Walgreens
07.2024 - 04.2026

Cosmetologist

Self-employed
07.2024 - Current

Prestige Beauty Advisor/ Dermalogica Consultant

Ulta Beauty
01.2023 - 07.2024

Cosmetology License -

Summit Salon Academy

High School Diploma -

Farmington Central High School