Summary
Overview
Work History
Education
Skills
Timeline
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Grace Briggs

Grace Briggs

Ammon,ID

Summary

Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.

Overview

3
3
years of professional experience

Work History

Shift Lead

BYU Pathway Worldwide
12.2022 - 03.2024
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Participated in testing registration tools to ensure a smooth experience for customers.
  • Created a posting schedule for team members to encourage engagement and unity in a remote working environment.
  • Conducted one on one informational interviews with team members
  • Created birthday and gratitude cards for team members using Canva.

Peer-Mentoring Program Assistant

Brigham Young University-Idaho
10.2020 - 12.2020
  • Established rapport with students through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Coordinated meeting schedules with students daily to ensure good time management.
  • Listened to and analyzed student needs by helping them create a meaningful goal to focus on for 4 weeks.
  • Attended weekly meetings to discuss and assess the needs of the students.
  • Introduced new students to the program using a PowerPoint presentation.

Education

Bachelor of Applied Science - Communications

Ensign College
Salt Lake City, UT
12-2026

Skills

  • Customer service focus
  • Team motivation
  • Employee training
  • Team leadership
  • Interpersonal relations
  • Microsoft Office
  • Business Communications
  • Professionalism
  • Active listening
  • Task prioritization
  • Multitasking Abilities
  • Time management

Work Type

InternshipFull Time

Work Location

Remote

Important To Me

Flexible work hoursWork from home optionHealthcare benefitsCareer advancementPaid time offWork-life balanceCompany Culture4-day work week

Timeline

Shift Lead

BYU Pathway Worldwide
12.2022 - 03.2024

Peer-Mentoring Program Assistant

Brigham Young University-Idaho
10.2020 - 12.2020

Bachelor of Applied Science - Communications

Ensign College

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