Grace Burgess
Newport ,RI
Summary
Analytical recent graduate from Providence College with a Bachelor of Science in Health Policy Management and hands-on experience in legal and managerial environments. Supported litigation teams through document organization, legal research, and case management. Strong communicator with demonstrated ability to manage competing priorities, build professional relationships, solve problems, and maintain accuracy under tight deadlines. Adaptable and eager to apply strong interpersonal, organizational, and critical-thinking skills in a dynamic, relationship-driven environment.
Overview
5
5
years of professional experience
Work History
PIP Litigation Legal Assistant
Ged Lawyers, LLP
Rehoboth, Massachusetts
06.2024 - Current
- Prepared documents to assist with discovery requests and facilitate legal proceedings.
- Streamlined legal document submissions through state electronic filing systems.
- Reviewed and organized case files and legal materials for efficient access by legal teams.
- Managed document tasks, ensuring precise scanning, filing, copying, and faxing of legal documents to maintain workflow integrity.
- Updated client databases with case information as it became available.
- Monitored and recorded data using spreadsheets for accurate reporting; created spreadsheets and completed calculations using Microsoft Excel.
- Responded to phone inquiries with accurate information regarding cases.
- Organized legal documents in company filing systems and databases.
Assistant Manager of Operations
Venus Nail & Spa
Fall River, Massachusetts
06.2022 - 02.2023
- Oversaw inventory management, ensuring products were stocked and organized efficiently.
- Coordinated communication between staff and management to effectively resolve operational challenges.
- Reviewed employee performance regularly, providing actionable feedback to support their development.
- Resolved conflicts between staff and customers, facilitating smoother interactions and enhancing service quality.
- Contributed to team success by fostering positive working relationships with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in implementing promotional campaigns to attract new clients and retain existing ones.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lifeguard
Sandy Point Beach
Portsmouth, Rhode Island
06.2021 - 09.2022
- Monitored beach conditions to identify safety hazards and ensure a secure environment.
- Ensured safety by effectively controlling crowd flow during busy beach times.
- Executed regular equipment checks, maintaining readiness of rescue gear for prompt response.
- Collaborated with team members to ensure effective communication during emergencies.
- Recorded incidents and daily activities to maintain safety and compliance.
- Provided warnings for violations of beach policies or safety regulations.
- Supported daily beach cleanliness efforts by picking up litter and debris.
Education
Bachelor of Science - Health Policy Management
Providence College
Providence, RI06-2025
Skills
- Client advocacy and conflict resolution
- Interpersonal communication
- Document drafting and deadline management
- Case records organization
- Microsoft Office proficiency
- Adaptive problem solving
- Observant with attention to detail
- Regulatory compliance
Timeline
PIP Litigation Legal Assistant
Ged Lawyers, LLP
06.2024 - Current
Assistant Manager of Operations
Venus Nail & Spa
06.2022 - 02.2023
Lifeguard
Sandy Point Beach
06.2021 - 09.2022
Bachelor of Science - Health Policy Management
Providence College