Grace Carroll
Radford,VA
Summary
Dynamic professional with a proven track record in customer service and team building at Joann Fabrics. Successfully enhanced customer satisfaction through effective conflict resolution and task delegation. Skilled in activity planning and public speaking, fostering community engagement and meaningful connections among residents at Radford University.
Overview
3
3
years of professional experience
Work History
Key Holder
Joann Fabrics
01.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Resident Assistant
Radford University Housing and Residential Life
08.2022 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, and assisting visitors with inquiries.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among residents by mediating discussions and proposing fair solutions.
Education
Bachelor of Arts - Studio Art
Radford University
Radford, VA05-2025
Skills
- Customer service
- Task delegation
- Team building
- Time management
- Activity planning
- Student leadership
- Documentation and reporting
- Student engagement
- Public speaking
- Critical thinking
Affiliations
- Alpha Phi Omega
- Residence Hall Association
- National Residence Hall Honorary
Timeline
Key Holder
Joann Fabrics
01.2025 - Current
Resident Assistant
Radford University Housing and Residential Life
08.2022 - Current
Bachelor of Arts - Studio Art
Radford University
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