Grace Castillo
Somerville
Summary
Versatile and dynamic professional with a proven track record at Hidden Gems Hair Salon, excelling in business growth and retention through creative social media promotion. Demonstrated expertise in planning and execution, alongside exceptional customer service skills, significantly enhancing client satisfaction and loyalty. Achieved notable success in fostering a vibrant team culture and boosting operational efficiency.
Overview
8
8
years of professional experience
Work History
Salon Owner
Hidden Gems Hair Salon
08.2023 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
Contract Driver
Statewide Transport
07.2019 - 12.2023
- Maintained cleanliness of assigned vehicle both inside and out, promoting a professional image for the company.
- Boosted customer retention with courteous and professional communication during deliveries.
- Managed delivery paperwork efficiently, ensuring accurate records of transactions and signatures from clients.
- Assisted in warehouse operations as needed, demonstrating versatility within the company''s logistics chain.
- Utilized time-management skills to balance multiple assignments simultaneously while still meeting deadlines consistently.
- Adapted quickly to changing circumstances such as weather conditions or road closures, minimizing delays in service.
Customer Service Representative
Wayfair
04.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Thomas Jefferson High School
El Paso, TXSkills
- Planning and execution
- Appointment scheduling
- Business growth and retention
- Social media promotion
- Creativity
Languages
Spanish
Native or Bilingual
Timeline
Salon Owner
Hidden Gems Hair Salon
08.2023 - Current
Contract Driver
Statewide Transport
07.2019 - 12.2023
Customer Service Representative
Wayfair
04.2017 - 06.2019
Thomas Jefferson High School
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