Grace Colvin
Shawnee
Summary
Dynamic professional with over four years of experience in team leadership and operational management. Skilled in staff training, scheduling, and financial management, contributing to improved performance metrics and enhanced customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager on Duty
Cracker Barrel Country Store
Shawnee, OK
01.2021 - 08.2025
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Assisted in recruiting, hiring and training of team members.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Coordinated team scheduling to optimize labor efficiency during peak hours.
Education
Associate of Applied Science - Accounting
Rose State College
Oklahoma City, OK12.2024
Skills
- Customer service focus
- Sales and marketing strategy
- Staff training and development
- Scheduling proficiency
- Financial management
- Business administration
- Microsoft Word experience
- Microsoft Excel experience
- Microsoft Powerpoint experience
- Teamwork and collaboration
Certification
- Certified Microsoft Excel - Fall 2023
Languages
English
Professional Working
Timeline
Manager on Duty
Cracker Barrel Country Store
01.2021 - 08.2025
Associate of Applied Science - Accounting
Rose State College
Family Caregiver
August 2025 – Present: Took time away from full-time employment following the birth of my child to focus on childcare and family responsibilities. During this period, I managed daily schedules, appointments, and household responsibilities while preparing to return to the workforce.