Grace Crone-Wenzloff
Port Hadlock,WA
Summary
Dynamic Shift Lead at Pizza Factory with a strong focus on customer service and team motivation. Successfully trained staff, enhancing service quality and operational efficiency. Proven expertise in cash handling and conflict resolution, fostering positive dining experiences and loyalty among customers. Committed to maintaining high standards of safety and cleanliness.
Overview
8
8
years of professional experience
Work History
Shift Lead
Pizza Factory
Port Townsend, WA
01.2021 - Current
- Supervised team of pizza makers, ensuring adherence to quality and safety standards.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new staff on food preparation techniques and customer service protocols.
- Coordinated shift schedules to optimize labor resources during peak hours.
- Conducted daily quality checks on food products, maintaining consistency in taste and presentation.
- Resolved customer complaints promptly, fostering positive dining experiences and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
House Keeper
Manresa Castle
Port Townsend, WA
01.2021 - 04.2021
- Maintained cleanliness and organization in guest rooms and common areas.
- Performed routine inspections to ensure high standards of hygiene and safety.
- Assisted in training new staff on cleaning protocols and equipment usage.
- Collaborated with maintenance team to address facility issues promptly.
- Coordinated with management to improve housekeeping processes for operational efficiency.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
House Keeper
Palace Hotel
Port Townsend, WA
06.2024 - 11.2025
- Maintained cleanliness of guest rooms and public areas to ensure high standards of hospitality.
- Operated industrial cleaning equipment to efficiently sanitize various surfaces and spaces.
- Assisted in laundry operations, managing linens and ensuring timely availability for guest services.
- Collaborated with team members to adhere to safety protocols and cleanliness guidelines.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
House Keeper
Kala Point
Port Townsend
04.2018 - 08.2018
- Maintained cleanliness and organization in guest rooms and common areas.
- Performed routine inspections to ensure high standards of hygiene and safety.
- Assisted in training new staff on cleaning protocols and equipment usage.
- Collaborated with maintenance team to address facility issues promptly.
Education
High School Diploma -
Chimacum
Chimacum, WA06.2021
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Staff supervision
Staff onboarding
Decision-making capacity
Scheduling expertise
Positive attitude
Cash handling
Timeline
House Keeper
Palace Hotel
06.2024 - 11.2025
Shift Lead
Pizza Factory
01.2021 - Current
House Keeper
Manresa Castle
01.2021 - 04.2021
House Keeper
Kala Point
04.2018 - 08.2018
High School Diploma -
Chimacum