Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Grace Crumpton

Cumby,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Walgreens. Expert in problem resolution and maintenance, I excel in customer service and attention to detail, significantly contributing to team targets and workflow efficiency. Achieved positive outcomes in complaint handling, underscoring my commitment to excellence and continuous improvement.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
02.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Mechanic/Car Detailer

Epic Auto
03.2023 - 02.2024
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Improved customer satisfaction by providing thorough interior and exterior detailing services.

Crew Team Member

Chick-fil-A
11.2021 - 02.2022
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

Crew Team Member

McDonald's
02.2021 - 10.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

James Madison Online Highschool
Peachtree Corners, GA
12.2021

Skills

  • Customer Service
  • Problem Resolution
  • Product Knowledge
  • Complaint Handling
  • Stock replenishment
  • Refunds and exchanges
  • Negotiation
  • Attention to Detail
  • Maintenance and repairs
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing

Hobbies

Working on mine and my peers' cars, doing maintenance mostly.

Computer w

Timeline

Customer Service Associate

Walgreens
02.2024 - Current

Mechanic/Car Detailer

Epic Auto
03.2023 - 02.2024

Crew Team Member

Chick-fil-A
11.2021 - 02.2022

Crew Team Member

McDonald's
02.2021 - 10.2021

High School Diploma -

James Madison Online Highschool

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Grace Crumpton