Grace Dessauer
Hamburg,NY
Summary
Proactive Hostess, Cashier, and Team Member with extensive experience in customer service and hospitality. Excel at maintaining a friendly atmosphere, managing reservations, and ensuring accurate transactions. Skilled in interactive communication, guest satisfaction, and efficient workflow management.
Overview
1
1
year of professional experience
Work History
Hostess
Uncle Joe's Diner
02.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
Braymiller's Market
08.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Sub Maker
John and Mary's Pizza
05.2023 - 08.2023
- Consistently met or exceeded daily sales goals set by management through excellent product knowledge and persuasive selling skills.
- Collaborated with team members to ensure smooth workflow and timely order fulfillment.
- Monitored food temperatures regularly to maintain proper storage conditions and ensure freshness of products used in sandwich preparation.
- Promoted teamwork among staff members through effective communication and collaboration skills during busy shifts.
Education
High School Diploma -
Hamburg High School
Hamburg, NY06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Payment Processing
- Hospitality service expertise
- Guest complaint resolution
Timeline
Hostess
Uncle Joe's Diner
02.2024 - Current
Cashier
Braymiller's Market
08.2023 - 11.2023
Sub Maker
John and Mary's Pizza
05.2023 - 08.2023
High School Diploma -
Hamburg High School
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