Grace Donay
Coldwater,MI
Overview
2
2
years of professional experience
Work History
Receptionist
Donay's
Coldwater, Michigan
03.2025 - Current
- Recorded and updated customer information to ensure accurate account management.
- Provided comprehensive administrative support, including typing letters and managing filing systems.
- Processed payments and adjusted accounts to reflect balance changes accurately.
Sales Consultant
Blush and Ivory
Coldwater, Michigan
04.2024 - 10.2025
- Enhanced sales strategies through effective collaboration with team members.
- Maintained comprehensive product knowledge to deliver accurate client information.
- Processed transactions efficiently using point-of-sale systems and software.
- Delivered exceptional customer service throughout all stages of the sales process.
- Conducted follow-up communications to ensure post-purchase customer satisfaction.
Secretary
Bucklin Law
Coldwater, Michigan
08.2023 - 03.2024
- Streamlined filing system for case files and client records to improve accessibility.
- Conducted comprehensive research to support legal cases and prepare essential documents.
Education
Bachelor of Science - Psychology
Hillsdale College
Hillsdale, MI04-2026
High School Diploma -
Quincy High School
Quincy, MI05-2022
Skills
- Organizational management: office coordination, filing systems, customer information organization
- Strong writing skills: Developed through rigorous liberal arts coursework, including English literature analysis and psychological case formulations
- Active Listening: Strengthened through client-facing roles, especially as a bridal sales consultant Confidently able to build rapport and respond empathetically in a service setting
- Teamwork and collaboration: Proven ability to work with peers in Chi Omega Sorority, cheerleading, and as a bridal sales consultant
Accomplishments
- Dean's list every academic year- HIllsdale College
- Awarded "Outstanding performance in Psychology Statistics- Hillsdale College
- Psi Chi Member- Hillsdale College
Affiliations
- Member, Chi Omega Sorority
- Varsity Cheerleading
Community Service
- Make-A-Wish Foundation- Chi Omega Sorority's philanthropy association involving charity events throughout the school year supporting local and broad communities in need.
- GOAL Program- Hillsdale College community service program. Participate in involvement with local school children.
Job Shadow
- Job Shadow- Behavioral Health Floor of Hillsdale Hospital
Timeline
Receptionist
Donay's
03.2025 - Current
Sales Consultant
Blush and Ivory
04.2024 - 10.2025
Secretary
Bucklin Law
08.2023 - 03.2024
Bachelor of Science - Psychology
Hillsdale College
High School Diploma -
Quincy High School