Grace Fisher
Cincinnati,OH
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Driven to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Giovanni's Family Italian Restaurant
10.2020 - Current
- Maintained positive team environment by encouraging teamwork and respect.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Cultivated warm relationships with regular customers.
Hairstylist/Receptionist
Pure Concept Salon & Spa
03.2022 - 07.2024
- Built a loyal clientele through exceptional customer service.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Childcare Provider
YMCA
03.2018 - 08.2021
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Education
Licensed Cosmetologist - Cosmetology
Aveda Fredric's Institute
Cincinnati, OH 05.2001 -
High School Diploma -
Colerain High School
Cincinnati, OH 05.2001 -
Skills
Conflict resolution
Problem-solving
Adaptability and flexibility
Time management
Customer relations
Critical thinking
Timeline
Hairstylist/Receptionist
Pure Concept Salon & Spa
03.2022 - 07.2024
Front of House Manager
Giovanni's Family Italian Restaurant
10.2020 - Current
Childcare Provider
YMCA
03.2018 - 08.2021
Licensed Cosmetologist - Cosmetology
Aveda Fredric's Institute
05.2001 -
High School Diploma -
Colerain High School
05.2001 -