Grace Fitzpatrick
Groveport,OH
Summary
Dynamic BDC Representative at Ricart Ford with a proven track record in customer satisfaction and upselling. Skilled in appointment setting and conflict resolution, consistently exceeding performance goals. A self-motivated team player, adept at multitasking and fostering collaboration to enhance overall team success. Committed to delivering exceptional service and driving dealership revenue.
Overview
7
7
years of professional experience
Work History
BDC Representative
Ricart Ford
Groveport, OH
05.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem solving.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
Culinary
Self Employed Services
Groveport, OH
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured a safe and clean cooking environment by enforcing proper sanitation practices and guidelines.
- Managed multiple cooking stations simultaneously, ensuring consistent quality across all dishes prepared.
- Continuously expanded knowledge of cooking techniques through hands-on training opportunities and personal research efforts.
Team Member
Pet Supplies Plus
Grove City, OH
09.2021 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
Education
High School Diploma -
OHDELA
Online06.2024
Skills
- Goal oriented
- Performance tracking
- Appointment setting
- Cash handling
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Active listening
- Self motivation
- Conflict resolution
- Professionalism
Timeline
BDC Representative
Ricart Ford
05.2024 - Current
Team Member
Pet Supplies Plus
09.2021 - 05.2024
Culinary
Self Employed Services
01.2018 - Current
High School Diploma -
OHDELA