Grace Gehringer
Clayville
Summary
Dynamic and results-oriented professional with a proven track record in customer service and teamwork, honed across roles at Hollister Co. and The Ice Cream Factory. Excelled in high-stress situations, boosting customer satisfaction through exceptional service and problem-solving skills. Skilled in multitasking and fostering positive relationships, contributing to efficient team collaboration and workflow.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hollister Co.
06.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
The Ice Cream Factory
05.2020 - Current
- Demonstrated strong multitasking skills by managing multiple windows simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Physician's Assistant Shadow
Schweiger Dermatology Group
11.2023 - 11.2023
- Observed the routine of the doctor, and was able to enter the rooms with the patient's consent to see what the day-to-day would be like.
Education
Bachelor of Science - Biology
SUNY, Oneonta
Oneonta, NY05-2027
High School Diploma -
New Hartford Senior High School
New Hartford, NY06-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Timeline
Physician's Assistant Shadow
Schweiger Dermatology Group
11.2023 - 11.2023
Sales Associate
Hollister Co.
06.2023 - Current
Server
The Ice Cream Factory
05.2020 - Current
Bachelor of Science - Biology
SUNY, Oneonta
High School Diploma -
New Hartford Senior High School
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