Hi, I’m
Grace Gift
Panorama City,CA
Summary
Highly motivated and results-driven banking professional with over 8 years of experience in various roles, including Teller, Commercial Operations Specialist, and financial Service Representative. Proven track record of exceeding sales and service goals, delivering exceptional customer experiences, and ensuring compliance with regulatory requirements. Seeking a position where I can leverage my skills and experience to drive business growth and achieve success for both the company and its customers. Strong communication, problem-solving, and organizational skills, with the ability to work collaboratively and independently in a fast-paced environment.
Overview
12
years of professional experience
Skills
- Advanced clerical knowledge
- Rapid data entry skills
- Problem-solver
- Analytical
- Fraud Prevention and Detection
- Excellent written and oral
- Communication skills
- Microsoft Office proficient
Work History
Logix Federal Credit Union
Financil Service Rep II
10.2011 - Current
Job overview
- Uses credit scoring, sound lending practices, regulatory requirements and sound judgment to make lending decisions and open new accounts
- Received multiple awards and recognition for customer service and stopping fraudulent transactions
- Proven mastery of complex transactions/functions using Symitar, DMS, Microsoft and Synapsis systems
- Processed a variety of financial transactions, including personal loans, auto loans, and credit cards, while ensuring compliance with all applicable regulations and policies
- Participated in community events and outreach programs to promote Logix and its products and services, resulting in increased awareness of the organization and its offerings
- Commended for consistently achieving 100% Net Promoter Scores (NPS) and 100% internal branch audit/member experience audit scores on numerous occasions, reflecting a strong commitment to customer satisfaction and operational excellence.
- Exercised leadership capabilities by successfully motivating and inspiring others
Logix Federal Credit Union
Regional Teller
11.2020 - 10.2021
Job overview
- Outlined data about region goal including but not limited to Financial Service Officer referrals, branch NPS results, and audit findings with excel spreadsheets, graphs and PowerPoint presentations
- Collaborated with VP to evaluate performance in regional area and develop strategies for improvement
- Traveled to and assisted several branches within the company while still maintaining quality service and demonstrated conduct that is consistent with corporate values.
Technicolor Federal Credit Union
Commercial Relationship / Operations Specialist
01.2020 - 11.2020
Job overview
- Demonstrated strong attention to detail by documenting unusual or suspicious activity and reporting all findings and observations to Senior Vice President of Member Services and BSA Officers
- Conducted comprehensive initial and ongoing due diligence on all new business accounts and signers using various tools to verify validity of licenses and other documents required
- Collaborated with BSA department to verify CTR's through Patriot Officer and Verafin
- Provided exceptional assistance with high-risk business accounts, performing various tasks such as internal transfers, wire transfers, account research, armored courier deposits and change order withdrawals, and armored courier recycler deposits and disputes.
Logix Federal Credit Union
Regional Teller
02.2019 - 01.2020
Logix Federal Credit Union
Teller II
02.2018 - 01.2019
Job overview
- Promoted to Vault Custodian after just five months of employment with Logix
- Knowledgeable in ATM duties and balancing procedures
- Responsible for daily branch reports, including card audit, branch cash management, and signature card audits and many more
Citibank
Teller Supervisor
07.2014 - 01.2019
Job overview
- Supervised employees with transactions by providing overrides and signatures while carefully following policies and procedures
- Upheld sole custody of two ATM's, resulting in consistent successful audits by replenishing and keeping inventory with documentation management required
- Trained new tellers in processes and procedures for the financial institution, answering questions and providing guidance
- Received multiple Awards for high NPS scores and successful branch projects.
Education
Northridge Academy High SchoolNorthridge, CA
High School Diploma
06.2013
Timeline
Regional Teller
Logix Federal Credit Union
11.2020 - 10.2021
Commercial Relationship / Operations Specialist
Technicolor Federal Credit Union
01.2020 - 11.2020
Regional Teller
Logix Federal Credit Union
02.2019 - 01.2020
Teller II
Logix Federal Credit Union
02.2018 - 01.2019
Teller Supervisor
Citibank
07.2014 - 01.2019
Financil Service Rep II
Logix Federal Credit Union
10.2011 - Current
Northridge Academy High School
High School Diploma
Similar Profiles
Erika Melissa Castro-GuzmanErika Melissa Castro-Guzman
Member Service Officer Hybrid at Logix Federal Credit UnionMember Service Officer Hybrid at Logix Federal Credit Union
Allison CuetoAllison Cueto
Financial Service Representative at Logix Federal Credit UnionFinancial Service Representative at Logix Federal Credit Union
Rhiannon BurgosRhiannon Burgos
Teller & Front Desk Representative at Logix Federal Credit UnionTeller & Front Desk Representative at Logix Federal Credit Union
Sharlene DiazSharlene Diaz
Member Service Officer 3 at Logix Federal Credit UnionMember Service Officer 3 at Logix Federal Credit Union
Maria Florenda MangapisMaria Florenda Mangapis
Elderly Caregiver at Susan UngarElderly Caregiver at Susan Ungar