Grace Goodwin
Willmar,MN
Summary
Organized, determined, and kind individual currently pursuing a CAD design degree at Ridgewater College in Willmar, MN. Recognized for a friendly demeanor and reliability, complemented by a positive attitude and exceptional customer service skills. Committed to maintaining accurate cash handling and efficient transaction processes while fostering a welcoming atmosphere that prioritizes customer satisfaction. Eager to leverage strong communication, multitasking, and problem-solving abilities in a role that values efficiency and meaningful customer interactions.
Overview
1
1
Language
4
4
years of professional experience
Work History
Front Desk Receptionist
TPI Hospitality
09.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Assisted with guest inquiries and resolved issues to enhance overall satisfaction.
- Maintained organized records of reservations, cancellations, and special requests for accuracy.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Performed Night Audit and made sure the system was ready for the next business day
- Folded and put away laundry from the previous shift, making sure housekeeping has the things they need for the day.
- Prepared breakfast for guests staying, buffet-style.
Cashier
Menards
05.2025 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
Sales Floor Associate and Fitting Room Associate
TJMaxx
07.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
Sales Floor Associate
HomeGoods
03.2022 - 06.2024
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
- Facilitated seamless shopping experience, from greeting customers to processing sales.
- Supported visual merchandising standards, helping to create inviting store atmosphere.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
- Improved store cleanliness and organization, leading to more appealing shopping environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Osseo Senior High School
Osseo, MN06.2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Skilled in software
Languages
English
Native or Bilingual
ACTIVITIES
I love to do the Polar Plunge every year with my last school's team. I always raise $500 every year and enjoy every moment of being able to support those who have a disability and want to pursue sport activities.
Timeline
Front Desk Receptionist
TPI Hospitality
09.2025 - Current
Cashier
Menards
05.2025 - 08.2025
Sales Floor Associate and Fitting Room Associate
TJMaxx
07.2024 - 04.2025
Sales Floor Associate
HomeGoods
03.2022 - 06.2024
High School Diploma -
Osseo Senior High School