Grace Hale
Utopia,TX
Summary
Driven manager with a proven track record at Sabinal River Lodge, enhancing customer satisfaction and resolving staff conflicts effectively. Skilled in multitasking and team leadership, I excel in fast-paced environments, ensuring high-quality service delivery and fostering positive customer relationships. Expert in verbal communication and problem resolution, I consistently achieve goals with professionalism and adaptability.
Overview
2
2
years of professional experience
Work History
Manager
Sabinal River Lodge
03.2023 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
CM Lanes
09.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
No Degree - Nursing
Southwest Texas Junior College
Uvalde, TX05.2027
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Business Development
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Customer Relationship Management
- Task Delegation
- Goal Setting
- Professional and Courteous
- Active Listening
- Interpersonal Relations
- Reliability
- Adaptability
- Analytical Thinking
- Professionalism
Timeline
Manager
Sabinal River Lodge
03.2023 - 08.2024
Server
CM Lanes
09.2022 - 01.2023
No Degree - Nursing
Southwest Texas Junior College
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