Grace Inge

Infirmary Health System

System Director of Food and Nutrition - 2020 - present

• 750 bed hospital system, 12 managers, 11 RDs, 175 hourly associates
• Improved associate engagement,
• Exceeded or met patient satisfaction targets,
• Reduced employee turnover,
• Opened Good Grain (cash less café offering upscale gourmet sandwiches, smoothies, desserts and Starbucks Coffee)Exceeded
• Exceeded retail sales growth above 6%Improved
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced client satisfaction by responding promptly to inquiries and addressing concerns professionally. Collaborated with nursing leadership to develop strategic plans aligning with overall hospital objectives, fostering a unified approach toward shared patient goals.

Thomas Hospital

Promoted to numerous positions with in this account:

Director, Food and Nutrition 2013 - 2020

CNM combined with PSM 2011-2012

Clinical Registered Dietitian 2010-2011

• 3 M MV 200 licensed beds, 2 managers, 2 RDs, 40 hourly associates
• Increased revenue from 2.6 M to 3M but targeting data entry tracking,
• Exceeded budget year over year with increased PBO by 283%
• Increased retail sales greater than 6% year over year
• Provided creative solutions to promote efficiencies and reduce labor beyond budget expectations
• Met/exceeded patient satisfaction targets
• Proven leadership and relationships with administration, physicians, nursing, guests and hourly associates
• Developed strong mentoring skills with development of numerous associates to include: CNM promoted to regional position, associates promoted to supervisors
• Achieved clinical results of implementing malnutrition awareness with documentation of potential revenue, order writing privileges for RDs and mentored and developed numerous dietetic interns

• Established tube feeding and TPN nutritional requirements to meet 100% of estimated needs, monitored for tolerance and other related needs with physicians, nurses and pharmacist for collaborative team approach to patient care.

• Promoted from clinical RD to Director of Clinical Nutrition with-in 7 months of hire
• Directed operation of clinical and patient nutrition services
• Improved team morale and productivity by implementing RD career ladder
• Trained and guided team members to maintain high standards for patient satisfaction
• Implemented standards of care for RDs and order writing privileges that promoted high standards and consistency towards individualized nutrition care plans.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.