Grace Jackson
Macomb,MI
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
39
39
years of professional experience
Work History
Front Desk Concierge
Pine Ridge Villas Of Shelby Senior Living
Shelby Twp. , MI
04.2022 - 11.2022
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
Driver
Hertz Car Rental
The Villages, FL
10.2009 - 10.2019
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Juvenile Probation Officer
Macomb County
Macomb, MI
03.2004 - 04.2009
- Managed caseload of juvenile survivors in juvenile justice system and delivered continuous support and resources to address client needs.
- Organizing counseling sessions with juveniles and their families.
- Promoting positive behavior change through reinforcement techniques such as rewards systems.
Social Services Specialist
State of Michigan Department of Human Services
Macomb, MI
01.1984 - 01.2004
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Provided case management services to individuals and families in need of social services.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Education
Bachelor of Science - Human Services
U of D Mercy
Detroit, MI06-1995
Skills
- Customer Service
Timeline
Front Desk Concierge
Pine Ridge Villas Of Shelby Senior Living
04.2022 - 11.2022
Driver
Hertz Car Rental
10.2009 - 10.2019
Juvenile Probation Officer
Macomb County
03.2004 - 04.2009
Social Services Specialist
State of Michigan Department of Human Services
01.1984 - 01.2004
Bachelor of Science - Human Services
U of D Mercy
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