Grace Juarez
El Paso,TX
Summary
Proven professional with a track record of enhancing customer experience and streamlining operations at Pilot Travel Centers and GRP Trucking LLC. Excelled in customer service and shipment processing, significantly improving dispatch efficiency. Demonstrates exceptional time management and empathy, ensuring customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Cashier
Pilot Travel Centers
03.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dispatch
GRP Trucking LLC
03.2021 - 02.2024
- Optimized response times with accurate message relay between field personnel and brokers or command centers.
- Enhanced dispatch efficiency by implementing effective communication systems and protocols.
- Streamlined dispatch operations, resulting in more efficient allocation of resources.
- Optimized shipment scheduling by closely monitoring order volume trends and adjusting dispatch times accordingly.
Education
High School -
Clint High School
13890 Alameda Ave. Clint, Tx. 7983606.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Written and verbal communication
- Order taking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Pilot Travel Centers
03.2024 - 06.2024
Dispatch
GRP Trucking LLC
03.2021 - 02.2024
High School -
Clint High School
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