Grace Justiniano
Fort Lauderdale,FL
Summary
Energetic and friendly Restaurant Team Member with a strong focus on customer service, food preparation, and order management. Proven ability to communicate effectively, work well in teams, and adapt to changing environments. Dedicated to ensuring seamless restaurant operations and delivering exceptional dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Renzo's Pizza & Restaurant
Mount Sinai, New York
12.2023 - 01.2024
- Greeted customers when they arrived at the table and thanked them for coming in when leaving in a pleasant manner.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
To-Go Server
Outback Steakhouse
East Setauket, NY
08.2022 - 08.2023
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Processed payments accurately and efficiently using POS system.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Packaged and bagged cooked food and prepared items.
Restaurant Hostess
Outback Steakhouse
East Setauket, NY
08.2021 - 08.2022
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Built positive relationships with other front-of-house and kitchen staff.
- Delivered outstanding service and support from initial interaction and seating to final departure, maintaining loyal clientele.
- Answered incoming calls with appropriate greeting and helped with whatever service was needed.
Education
Associate of Arts - Nursing
Palm Beach State College
Boca Raton, FL05-2027
High School Diploma -
Ward Melville Senior High School
East Setauket, NY06-2023
Skills
- Menu Knowledge
- Active Learning
- Guest Relations
- Relationship Building
- Greeting Guests
- Positive and Professional
- Strong Work Ethic
Accomplishments
- National Honor Society
- Triple G Award
- 2022 New York State High School Soccer Champion
References
References available upon request.
Timeline
Server
Renzo's Pizza & Restaurant
12.2023 - 01.2024
To-Go Server
Outback Steakhouse
08.2022 - 08.2023
Restaurant Hostess
Outback Steakhouse
08.2021 - 08.2022
Associate of Arts - Nursing
Palm Beach State College
High School Diploma -
Ward Melville Senior High School
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