Grace Kline
Lebanon,PA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Aldi and Royers Flowers and Gifts. Proven ability to enhance customer relations through exceptional communication and empathy. Skilled in cash handling and inventory management, consistently achieving accuracy and efficiency while fostering loyalty and repeat business.
Reliable Cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at giving customer positive experiences to drive loyalty and repeat business. Trained in all areas and flexible with changing business needs.
Overview
6
6
years of professional experience
Work History
Cashier
Sunset Outlets
Lebanon, PA
06.2019 - 10.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Flower Designer
Royers Flowers and Gifts
Lebanon, PA
10.2022 - 07.2024
- Boosted efficiency in the workspace by maintaining a clean and organized design area, ensuring easy access to tools and materials.
- Streamlined inventory management by regularly assessing stock levels and placing timely orders for fresh flowers.
- Implemented seasonal promotions that attracted new clientele and increased overall sales during peak periods.
- Provided exceptional customer service before, during, and after sales by promptly addressing inquiries or concerns, fostering long-lasting relationships with clients.
- Helped grieving customers navigate difficult decisions by designing beautiful and meaningful funeral arrangements with empathy and compassion.
- Collaborated with event planners to seamlessly integrate floral designs into overall event themes, enhancing visual impact.
Cashier
Aldi
Lebanon, PA
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Political Science And Criminal Justice
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-2026
High School Diploma -
Cedar Crest High School
Lebanon, PA05-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier
Aldi
07.2024 - Current
Flower Designer
Royers Flowers and Gifts
10.2022 - 07.2024
Cashier
Sunset Outlets
06.2019 - 10.2022
Bachelor of Arts - Political Science And Criminal Justice
Bloomsburg University of Pennsylvania
High School Diploma -
Cedar Crest High School