- Mindfulness Practices
- Passion for teaching
- Volunteer Work - Unicef and Green Club
Grace Kruckeberg
Rochester Hills
Summary
Responsible, reliable, and professional with a solid background in food industry and customer service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Kroger
Rochester Hills, MI
05.2025 - 08.2025
- Maintained accurate cash drawer and balanced at end of shifts.
- Implemented best practices for handling returns and exchanges, ensuring customer satisfaction.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Efficiently monitored nine self check out lanes, ensuring quality help and service to customers.
- Assisted customers in purchasing cigarettes and cigars from the tobacco case.
Cashier
Whole Foods Market Inc
Rochester Hills, MI
02.2023 - 08.2024
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Teacher Intern
University Hills Elementary School
Rochester Hills, MI
09.2023 - 05.2024
- This was a student teaching opportunity coordinated by Rochester High School.
- Shadowed a 2nd grade teacher and learned useful teaching techniques and important classroom community practices.
- Provided individualized support to students, promoting academic growth and confidence.
- Worked with classroom teacher to learn about current standards and best practices.
- Observed classes to identify opportunities to back up teacher or help students.
Team Lead
Panera Bread
Rochester Hills, MI
08.2022 - 01.2023
- This was a promotion from team member, a leadership role in the production portion of the cafe.
- Trained and mentored team members to improve performance and service quality.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Promoted a positive work environment and led the team through busy lunch rushes.
Team Member - Production Line
Panera Bread
Rochester Hills, MI
08.2021 - 08.2022
- Prepared food items following health and safety standards.
- Assisted customers with menu selections, ensuring a positive dining experience.
- Collaborated with team members to meet peak service demands during busy hours.
- Maintained cleanliness of kitchen and designated work stations to uphold quality standards.
- Operated drive through cash register efficiently and processing customer transactions accurately.
- Fully trained on every kitchen position, including barista, dish, and drive through.
Education
Multiple-BS - Elementary Education PK-6th
Grand Valley State University
Allendale, MI04-2029
High School Diploma -
Rochester High School
Rochester Hills, MI05-2024
Skills
- Customer Service
- Work ethic and integrity
- Cash handling
- Customer service excellence
- Complex Problem-solving
- Patience and empathy
Interests
Timeline
Cashier
Kroger
05.2025 - 08.2025
Teacher Intern
University Hills Elementary School
09.2023 - 05.2024
Cashier
Whole Foods Market Inc
02.2023 - 08.2024
Team Lead
Panera Bread
08.2022 - 01.2023
Team Member - Production Line
Panera Bread
08.2021 - 08.2022
Multiple-BS - Elementary Education PK-6th
Grand Valley State University
High School Diploma -
Rochester High School