Grace Kruglet

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.

I was in a club called FBLA (Future Bluishness Leaders) I was an officer for this team! We coordinated the chapter, hosted fundraisers, and worked district and state competitions. We helped our chapter members create the best projects possible to win our state competition. It was a team of 7 with a president and a vice president and then the rest of the members!

I did this with my club at my school! We made little dog toys and played with the animals for the whole day just to keep them happy while waiting to be adopted!