Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Lahey

Hostess
Parkland,FL

Summary

Hostess delivering polished guest greetings, OpenTable reservation management, and steady front-of-house support in high-volume restaurants. Coordinates seating, wait lists, phone inquiries, and guest concerns while keeping the entrance organized and service flow smooth. Uses bilingual English and Spanish communication to support a welcoming guest experience.

Overview

1
1
Language
6
6
years of professional experience

Work History

Hostess

The Capital Grille
01.2024 - Current
  • Welcomed and seated guests to create a positive dining experience.
  • Managed reservations and wait lists to optimize seating efficiency.
  • Answer phones and assist guests with questions.
  • Collaborated with servers and managers to enhance overall customer satisfaction.
  • Handle guest concerns professionally.
  • Maintain a clean and organized front entrance.

Head Hostess

Deja Blue Restaurant
01.2021 - 01.2024
  • Managed reservations using OpenTable.
  • Coordinated reservations through OpenTable to optimize guest flow.
  • Trained and onboarded new host staff to ensure consistent service standards.
  • Assisted with large parties and special events.
  • Collaborated with managers and servers to maintain seamless service operations.
  • Resolved guest concerns professionally.

Education

Bachelor of Arts - Hospitality Management

Palm Beach State College
Boca Raton, FL
01.2028

Skills

  • Customer service
  • OpenTable reservation system
  • Communication
  • Teamwork
  • Time management
  • Guest conflict resolution
  • Waitlist management
  • Staff training
  • Shift coordination
  • Front-of-house supervision
  • POS system operation
  • Table section assignment

Timeline

Hostess

The Capital Grille
01.2024 - Current

Head Hostess

Deja Blue Restaurant
01.2021 - 01.2024

Bachelor of Arts - Hospitality Management

Palm Beach State College
Grace LaheyHostess