Grace Martinez
New Windsor,NY
Summary
Experienced customer service worker with a strong work ethic and the ability to learn quickly to excel in any environment. Recognized as a Certified Trainer and promoted twice in 3 years of employment, skills have been established in multi-tasking, team collaboration, adaptability, and attention to detail. I am reliable and versatile with a positive attitude, eager to learn, and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow.
- Cultivated relationships with regular customers.
- Trained for all front of house restaurant positions (e.g. host, togo server) to aid in times of need
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Earned a "Certified Trainer" title to assist in training new hires, providing guidance on standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation using Longhorn "Superb Recovery" steps as a standard.
Server
Bollincine & Co.
05.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and worked with another POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Science - Accounting
Orange County Community College
Middletown, NY05-2025
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Team collaboration
- Positive and professional
- Proficient in Excel & Word
Timeline
Server
Bollincine & Co.
05.2024 - 10.2024
Server
Longhorn Steakhouse
03.2022 - Current
Associate of Science - Accounting
Orange County Community College
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