Grace McGraw
Dallas
Summary
Healthcare account management leader with over 10 years of experience in complex care delivery environments, and over 5 years managing large, high-value healthcare accounts. Proven track record of expanding strategic partnerships, driving utilization and revenue growth, and improving operational performance across multi-site hospital networks. Highly collaborative, data-driven, and experienced in working cross-functionally with sales, operations, and clinical teams to deliver measurable outcomes. Passionate about improving access to high-quality, value-based care.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Dallas-Fort Worth Territory Manager
MPOWERHealth
Dallas
01.2024 - Current
- Own and manage strategic healthcare partnerships, supporting 95+ provider partners across 70+ facilities, representing approximately 25% of nationwide company volume.
- Drive revenue expansion and utilization growth across multiple service lines, personally generating leads totaling ~$2.1M in new revenue between 2023 and 2026.
- Serve as the primary point of contact for hospital administrators, OR directors, and clinical leadership to align on shared goals, operational performance, and long-term growth.
- Partner cross-functionally with sales, operations, scheduling, and clinical leadership to launch new initiatives, address performance gaps, and improve partner experience.
- Track and analyze key performance indicators, including utilization, coverage efficiency, and quality metrics; implement corrective action plans when targets are not met.
- Lead operational reviews, trainings, and market-level initiatives to increase adoption, improve workflows, and strengthen partner engagement.
- Ranked in the top 3 nationally for account growth and retention through consultative relationship management.
Sr. Advanced Clinical IOM Technologist, CNIM
MPOWERHealth
Dallas
06.2016 - Current
- Delivered intraoperative neuromonitoring support across high-acuity surgical environments, partnering closely with surgeons and OR teams.
- Leveraged deep clinical expertise to support complex cases, and reinforce trust with provider partners.
- Recognized with company awards for quality, consistency, and operational excellence.
Dallas-Fort Worth Assistant Territory Manager
MPOWERHealth
Dallas
09.2020 - 01.2024
- Supported the management of a complex, multi-site healthcare territory, improving operational efficiency and partner satisfaction.
- Coordinated scheduling, credentialing, and service delivery to ensure consistent coverage, and adherence to service expectations.
- Acted as a liaison between external partners and internal sales, operations, and clinical teams to resolve issues and support growth initiatives.
- Contributed to territory-wide initiatives that resulted in consistent year-over-year growth.
Austin Territory Field Manager
Synaptic Resources
Austin
01.2016 - 06.2016
- Directed daily operations across the Austin and San Antonio markets, managing a remote team of technologists.
- Implemented scheduling and workflow improvements to increase efficiency and service reliability.
- Led the recruitment and onboarding of new technologists to support market growth.
Neurodiagnostic Technologist, CNIM
Synaptic Resources
Austin
06.2014 - 06.2016
- Provided comprehensive intraoperative monitoring across spine, neuro, vascular, and ENT procedures.
Education
Bachelor of Science - Nutrition And Exercise Science
Oklahoma State University
Stillwater, OKSkills
- Strategic account management and partner success
- Healthcare partnerships and contract support
- Utilization, performance, and KPI management
- Stakeholder and executive communication
- Training, QBRs, and partner enablement
- Data-informed decision making
- Revenue expansion and retention
- Cross-functional collaboration (sales, operations, product)
Certification
Certified Neurophysiologic Intraoperative Monitoring Board Certified (ABRET CNIM)
Volunteer Experience
National Neuromonitoring Institute
International Medical Missions Team Lead | 2018 - 2021
- Designed and launched an international fast-track training program for IOM Associate Technicians partnership with leaders in Ghana and Uganda.
- Developed SOPs, budgets, and operational plans to support sustainable program growth.
Uganda Medical Mission Trip | November 2019
- Partnered with local healthcare teams to deliver surgical monitoring services and clinical education at Mulago Regional Hospital in Kampala.
Timeline
Dallas-Fort Worth Territory Manager
MPOWERHealth
01.2024 - Current
Dallas-Fort Worth Assistant Territory Manager
MPOWERHealth
09.2020 - 01.2024
Sr. Advanced Clinical IOM Technologist, CNIM
MPOWERHealth
06.2016 - Current
Austin Territory Field Manager
Synaptic Resources
01.2016 - 06.2016
Neurodiagnostic Technologist, CNIM
Synaptic Resources
06.2014 - 06.2016
Bachelor of Science - Nutrition And Exercise Science
Oklahoma State University