Grace Newberry
Haslett
Summary
Proactive professional with ample experience in customer service and office management. Proven ability in appointment scheduling and record keeping, complemented by strong leadership and problem-solving skills. Proficient at multitasking in fast-paced environments, ensuring efficient operations and exceptional client interactions.
Overview
5
5
years of professional experience
Work History
Receptionist
Lifetime Eyecare
Jenison
10.2024 - Current
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed phone calls, scheduling appointments, and confirming patient visits.
- Scheduled appointments, verified insurance, processed payments, managed phone calls, and interacted with patients to ensure smooth operations at Lifetime Eyecare.
- Maintained a tidy, organized office environment to enhance workflow and support patient experience.
- Processed patient information and maintained accurate electronic health records.
Fulfillment Expert
Target
Grandville
05.2024 - 10.2024
- Fulfilled online orders by picking, prepping, packing, sorting, and shipping products.
- Managed time to ensure timely fulfillment of all incoming store orders.
- Monitored item retrieval success and speed of picking specific products daily to maintain operational efficiency.
Customer Service Representative
Chicago Drive Veterinary Clinic
Jenison
03.2023 - 02.2024
- Managed front desk operations by answering phone calls and scheduling appointments.
- Communicated client concerns to doctors and technicians to facilitate effective care.
- Processed payment transactions to maintain efficient front desk workflow.
- I also called other veterinary clinics to gather records for upcoming appointments and more information on clients' pets.
- I started working at Chicago Drive Veterinary Clinic on March 6, 2023.
Shift Lead
Chow Hound Pet Supplies
Jenison
08.2022 - 01.2023
- Promoted to shift lead August 15, 2022, to oversee team operations.
- Supervised daily operations and ensured adherence to store policies.
- Trained new team members on product knowledge and customer service skills.
- Ordered products, balanced tills, received deliveries, and coordinated employee tasks to ensure timely and accurate completion.
- Managed inventory control and organized stockroom for efficient access.
Shift Lead
Pet Supplies Plus
Grandville
03.2021 - 06.2022
- Promoted from general team member to shift lead, demonstrating growth and leadership potential.
- Executed store opening and closing procedures, balanced cash registers, prepared bank deposits, and supervised team members to ensure operational efficiency.
- Supervised daily operations and ensured compliance with company policies.
- Trained new staff on product knowledge and customer service techniques.
- Managed inventory levels and organized stock for efficient access.
Education
Highschool Diploma -
Jenison Senior High School
Jenison, MI05-2021
Skills
- Appointment scheduling
- Customer Service
- Record keeping and bookkeeping
- Office organization
- Time Management
- Conflict resolution
- Strong verbal and written communication
- Phone management
- Leadership
Timeline
Receptionist
Lifetime Eyecare
10.2024 - Current
Fulfillment Expert
Target
05.2024 - 10.2024
Customer Service Representative
Chicago Drive Veterinary Clinic
03.2023 - 02.2024
Shift Lead
Chow Hound Pet Supplies
08.2022 - 01.2023
Shift Lead
Pet Supplies Plus
03.2021 - 06.2022
Highschool Diploma -
Jenison Senior High School