Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Niland

.

Summary

Results-driven professional with expertise in customer service, cash handling, and e-commerce operations. Proven ability in staff training and problem resolution, ensuring seamless operations and high customer satisfaction.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Front End Supervisor

Whole Foods Market Inc
Huntington Beach, California
07.2024 - 05.2026
  • Supervised front end operations to ensure efficient customer service.
  • Managed cash handling processes to maintain accuracy and security.
  • Resolved customer inquiries and concerns in a professional manner.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.

E-Commerce Supervisor

Whole Foods Market Inc
Long Beach , CA
01.2023 - 07.2024
  • Supervised daily operations of e-commerce fulfillment processes.
  • Trained staff on e-commerce platform navigation and order processing.
  • Trained staff on how to use e-commerce platforms effectively.

E-Com Shopper

Amazon
Tustin, California
2020 - 2023
  • Selected products from inventory based on customer orders.
  • Packaged items securely for efficient shipping and delivery.
  • Utilized handheld scanners to track inventory movement.
  • Followed safety protocols to ensure a safe working environment.
  • Adapted quickly to changes in inventory and order processes.
  • Satisfied customers with quick, accurate service under tight deadlines.

Education

Associate of Science - Accounting

North Shore Community College
Danvers, MA
05-1993

Skills

  • Cash handling
  • E-commerce operations
  • Customer service
  • Staff training
  • Communication skills
  • Problem resolution

Certification

  • CDATL Certification from Whole Foods.

Timeline

Front End Supervisor

Whole Foods Market Inc
07.2024 - 05.2026

E-Commerce Supervisor

Whole Foods Market Inc
01.2023 - 07.2024

E-Com Shopper

Amazon
2020 - 2023

Associate of Science - Accounting

North Shore Community College
Grace Niland