Results-driven professional with expertise in customer service, cash handling, and e-commerce operations. Proven ability in staff training and problem resolution, ensuring seamless operations and high customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Whole Foods Market Inc
Huntington Beach, California
07.2024 - 05.2026
Supervised front end operations to ensure efficient customer service.
Managed cash handling processes to maintain accuracy and security.
Resolved customer inquiries and concerns in a professional manner.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
E-Commerce Supervisor
Whole Foods Market Inc
Long Beach , CA
01.2023 - 07.2024
Supervised daily operations of e-commerce fulfillment processes.
Trained staff on e-commerce platform navigation and order processing.
Trained staff on how to use e-commerce platforms effectively.
E-Com Shopper
Amazon
Tustin, California
2020 - 2023
Selected products from inventory based on customer orders.
Packaged items securely for efficient shipping and delivery.
Utilized handheld scanners to track inventory movement.
Followed safety protocols to ensure a safe working environment.
Adapted quickly to changes in inventory and order processes.
Satisfied customers with quick, accurate service under tight deadlines.