Grace Noles
Rainsville,AL
Summary
Dynamic customer service professional with a proven track record at Mapco Express, excelling in cash handling accuracy and staff oversight. Adept at training and mentoring teams to enhance performance, while implementing effective inventory monitoring strategies that drive sales and improve operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Key Holder
Dollar General
Fyffe Al
04.2026 - Current
- Assisted in daily store operations, ensuring efficient customer service and accurate cash handling.
- Maintained inventory levels through regular stock assessments and reorder processes.
- Supported team training initiatives to enhance product knowledge and customer engagement techniques.
- Executed visual merchandising strategies to optimize product presentation and drive sales.
Team Member
Jacks Family Resturant
Fyffe Al
09.2025 - 03.2026
- Provided excellent customer service to enhance dining experiences.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to maintain efficient restaurant operations.
- Handled cash register transactions accurately and efficiently.
- Maintained cleanliness of dining area and kitchen equipment consistently.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Customer Service Lead
Mapco Express
Fort Payne, AL
03.2020 - 10.2024
- Coordinated with management on inventory control and product availability issues.
- Developed training materials to support onboarding of new customer service representatives.
- Resolved escalated customer inquiries, ensuring timely and effective solutions.
- Collaborated with cross-functional teams to align customer service goals with business objectives.
Education
Associate of Applied Science - Criminal Justice
Northeast Alabama Community College
Rainsville, AL05-2026
Skills
Customer service
Cash handling
Cash handling accuracy
Training and mentoring
Store maintenance
Workplace safety
Customer service management
Bank deposits
Staff oversight
Daily reporting
Inventory monitoring
Promotional planning
Sales proficiency
Loss prevention
Loss prevention strategies
Timeline
Key Holder
Dollar General
04.2026 - Current
Team Member
Jacks Family Resturant
09.2025 - 03.2026
Customer Service Lead
Mapco Express
03.2020 - 10.2024
Associate of Applied Science - Criminal Justice
Northeast Alabama Community College