Grace Okparume
Warner Robins,GA
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and waitstaff. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Tasty Crab
06.2022 - 11.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Cashier/ Server
Rigby's Entertainment Complex
05.2022 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
XULA Running Club
Xavier University of LA
Ensemble Member
Hayiya Dance Theatre
Rowing Club
Xavier University of LA
Collegiate 100
Xavier University of LA
Chi Alpha
Xavier University of LA
President of XULA Geaux Green
Xavier University of LA
Education
No Degree - Biology Pre-med
Xavier University of Louisiana
New Orleans, LA05.2026
Skills
- Cool Under Pressure
- Special Requests and Substitutions
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Warm and Friendly
- Customer Service and Rapport
- Guest Satisfaction
- Guest Accommodations
- Bathroom Servicing
- Energetic and Enthusiastic
- Active Listening
- Networking
- Attention to Detail
- Team Collaboration
Timeline
Server
Tasty Crab
06.2022 - 11.2023
Cashier/ Server
Rigby's Entertainment Complex
05.2022 - 08.2022
XULA Running Club
Xavier University of LA
Ensemble Member
Hayiya Dance Theatre
Rowing Club
Xavier University of LA
Collegiate 100
Xavier University of LA
Chi Alpha
Xavier University of LA
President of XULA Geaux Green
Xavier University of LA
No Degree - Biology Pre-med
Xavier University of Louisiana
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