Grace Olinger
Lincoln,NE
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and nurturing a pleasant work environment for staff. Adept in FOH and BOH operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hiro 88
09.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Server
Hiro 88
08.2022 - 08.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Ultimately was offered the promotion to current position as assistant general manager.
Server/Bartender Trainer
Olive Garden
02.2021 - 08.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Analyzed team performance and identified opportunities for additional training.
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Employee Scheduling
- Vendor Relationship Management
Certification
- RBST State and City Certification; Expires 9/24
- Shift Manager Permit; Expires 11/25
Timeline
Assistant General Manager
Hiro 88
09.2023 - Current
Server
Hiro 88
08.2022 - 08.2023
Server/Bartender Trainer
Olive Garden
02.2021 - 08.2022
- RBST State and City Certification; Expires 9/24
- Shift Manager Permit; Expires 11/25
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