Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Grace Olinger

Lincoln,NE

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and nurturing a pleasant work environment for staff. Adept in FOH and BOH operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Hiro 88
09.2023 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Server

Hiro 88
08.2022 - 08.2023
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Ultimately was offered the promotion to current position as assistant general manager.

Server/Bartender Trainer

Olive Garden
02.2021 - 08.2022
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Analyzed team performance and identified opportunities for additional training.

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Employee Scheduling
  • Vendor Relationship Management

Certification

  • RBST State and City Certification; Expires 9/24
  • Shift Manager Permit; Expires 11/25

Timeline

Assistant General Manager

Hiro 88
09.2023 - Current

Server

Hiro 88
08.2022 - 08.2023

Server/Bartender Trainer

Olive Garden
02.2021 - 08.2022

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Grace Olinger