Summary
Overview
Work History
Education
Skills
Timeline
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Grace Oliver

Floresville,TX

Summary

Dynamic and results-driven professional with experience as a Package Delivery Driver at Amazon, excelling in GPS navigation and customer service. Proven track record of improving delivery efficiency and customer satisfaction through effective route planning and punctuality. Adept at maintaining a clean driving record while ensuring safe and timely deliveries.

Overview

22
22
years of professional experience

Work History

Package Delivery Driver

Amazon
10.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.

Case Manager

Camino Real MHMR
09.2003 - 09.2020
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Education

Bachelor of Arts - Social Work

Our Lady of The Lake University
San Antonio, TX
12-2001

Skills

  • Customer service
  • GPS navigation
  • Safe driving
  • Package handling
  • Route planning
  • Punctuality
  • Efficient routing
  • Valid Driver's license

Timeline

Package Delivery Driver

Amazon
10.2021 - Current

Case Manager

Camino Real MHMR
09.2003 - 09.2020

Bachelor of Arts - Social Work

Our Lady of The Lake University

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