Grace Ombati
Nairobi,Kenya
Summary
Dynamic sales associate with proven expertise at Optisource Opticians, excelling in customer service and teamwork. Enhanced store visual appeal and boosted sales through strategic product displays. Efficiently managed inventory and trained new staff, ensuring operational excellence. Recognized for problem-solving skills and reliability, fostering customer loyalty and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Optisource Opticians
Nairobi Kenya
2015 - Current
- Assisted customers in selecting eyewear based on personal style and prescription needs.
- Managed inventory levels, ensuring timely restocking of products and accessories.
- Processed sales transactions accurately using point-of-sale systems to enhance customer experience.
- Educated customers on lens options and care, promoting value-added services effectively.
- Collaborated with team members to maintain store appearance and product displays consistently.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Supported promotional events by setting up displays and engaging with potential customers actively.
- Trained new staff on operational procedures and customer service best practices efficiently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Restaurant Hostess
Rangers Restaurant
Nairobi Kenya
2012 - 2014
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and minimize wait times.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Addressed guest inquiries and concerns efficiently to foster customer satisfaction.
- Trained new hostesses on procedures and customer service standards effectively.
- Monitored dining area for guest comfort, proactively addressing issues as they arose.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Sales Associate
Nation Bureau
Nairobi Kenya
2010 - 2011
- Nairobi kenya Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Cabin Crew
Kenya Aviation College
NAIROBI KENYASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
Timeline
Sales Associate
Optisource Opticians
2015 - Current
Restaurant Hostess
Rangers Restaurant
2012 - 2014
Sales Associate
Nation Bureau
2010 - 2011
No Degree - Cabin Crew
Kenya Aviation College