Grace O'Sullivan
Summary
Dynamic insurance agent with Globe Life Liberty National, skilled in client account management and building lasting relationships. Proven ability to educate clients on coverage importance, enhancing trust and loyalty. Adept at team training and development, ensuring high standards of professionalism and ethics in all interactions.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Globe Life Liberty National
07.2024 - 08.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Bartender
A.T Okeefe's
06.2023 - 01.2024
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Sissy K's/ Wild Rover
05.2022 - 06.2023
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Waitress/Main Bartender
Texas Roadhouse
01.2022 - 05.2022
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
Education
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Westford Academy
Westford, MA2020
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Building relationships
- Client account management
- Prospecting clients
- Team training and development
Timeline
Insurance Agent
Globe Life Liberty National
07.2024 - 08.2025
Bartender
A.T Okeefe's
06.2023 - 01.2024
Bartender
Sissy K's/ Wild Rover
05.2022 - 06.2023
Waitress/Main Bartender
Texas Roadhouse
01.2022 - 05.2022
The University of Alabama
High School Diploma -
Westford Academy